it all begins with an idea
problem statement
Many South Africans lead busy lives and can do with some extra help with odd tasks at home or in the office. Facebook marketplace and other platforms where service providers can advertise are useful, but finding the right person to do the job is often time-consuming. It’s frustrating waiting for a response and even more frustrating when you reach out to someone and they don’t respond at all. Then there’s the extra effort to find someone who fits within budget, is reliable and has the experience you need.
the goal
In today’s fast-paced world, efficiency and convenience are paramount. JobSnapp’s goal is to meet the growing demand for quick and reliable task completion while providing opportunities to those seeking additional income.
Jobsnapp will simplify the process of finding and completing everyday tasks. With JobSnapp, users will be able to quickly post tasks they need help with, and receive applications from qualified, verified individuals within their immediate area. At the same time, those seeking additional income can find flexible, short-term opportunities that match their skills and availability.
understanding the user
research objectives
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Understand what people’s experience was like when they needed assistance with odd jobs or tasks
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Understand potential customers’ attitudes towards an app like Jobsnapp
approach
A survey was conducted on 108 random participants, aged 18 to 65. The sample size was weighted towards younger age brackets. All research participants were employed and fell within the average income bracket in South Africa or higher.
summary of findings
Out of the research participants 28% indicated that they had a negative experience when trying to complete or find someone to help with completing odd jobs or tasks.
Notably, even before the Jobsnapp concept was introduced. a large number of participants indicated that an app, website or some sort of marketplace would be useful when they needed assistance with odd jobs or tasks.
The survey results indicated a positive attitude towards the Jobsnapp concept which warrants further investment into the product and user research.
Of these participants, 79 respondents indicated that they would definitely make use of an app like Jobsnapp. An additional 21 respondents indicated that they likely would make use of the app.
From the respondents who said that they would make use of an application such as Jobsnapp, 52 respondents indicated that they would use the app “very often” and 28 indicated that they would use the app “often”.
tableau data visualisations
Coming soon
what people have said:
I would definitely try the app ASAP so that I don’t struggle.
tebego (35-44) – cfo
I wished there were mobile applications that could advertise for professionals during emergency plumbing emergencies. Getting a professional nearby would also have been helpful.
jacob (35-44) – Freelancer
.Using online directories or apps that connect people with local lawn care services could have streamlines the search process
oarabile (18-24) – analyst
Maybe an app would help as well where you can contact previous people that employed the cleaners or even current people that are making use of the cleaner.
joe-marie (35-44) – Team leader
customer profiles
PDR – Example
product lead: jonathan
Technical lead: rony
impact/importance: very high
problem statement
Job posters are concerned that the person they hire cannot complete tasks or jobs based on their expectations. They have additional concerns that job seekers are less experienced than they present themselves to be. Job posters need a way to know that the person they are hiring is suitable for the task or job at hand.
considerations & restraints
Notifications need to be sent through Google Firebase services. All integrations with these services are managed by the exernal_notifications cron job.
purpose (solution)
After a job is completed, job posters will be able to rate the job poster on the job that has been completed. The job seekers’ average rating will be displayed on their profile along with a list of all of the completed jobs and their associated ratings.
objectives
Improve trust levels and user satisfaction: This feature fits into the strategic objective to provide job seekers a platform where they can find trusted service providers. By implementing the feature, job posters’ anxieties will be reduced and should therefore lead to fewer abandoned job posts.
scope
1. Update the “job completion” workflow to notify a “job poster” and ask for their rating
2. Updating the “job seeker” profile to display the average rating
3. Update the “job seeker” profile to display a list of jobs and each job’s rating.
Requirements
Requirement: Display an in-app model once a job seeker has completed a job requesting a user rating. Users will be rated between 1 and 5. This rating will be saved with the job for future reference. – User story
Requirement: Once a job is completed by the job seeker, a notification should be sent to the job poster requesting a rating. When opening the notification the rating model mentioned in Business Requirement 1 will be displayed. – User story
Importance: High
Requirement: When viewing applications for a posted job, the job seeker’s rating should be clearly visible for each proposal on the proposal’s screen on the existing proposal’s tile. – User story
Importance: Medium
Requirement: When a job poster views the proposal chat screen, the job seeker’s rating should be clearly visible on this screen within the job seeker’s profile summary section. – User story
prototype
